Technical Questions and Support
If you have any questions or problems, please see our Reporting Problems knowledge base article. It describes how to report problems and the information we need to resolve your issue quickly.
Ordering Information and Sales Questions
Your emails will be answered by our customer support staff within 24 hours. For support enquiries or technical questions, please use the support email above.
Phone
 Australia Office:(03) 9809-5194
9:00am - 5:00pm AEST
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 USA Support:(800) 819-5329
(503) 828-0226
5:00am - 5:00pm Pacific Time
8:00am - 8:00pm Eastern Time
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UK Support:
+44 (0) 1256 246979
9:00am - 5:00pm GMT
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 International (Head Office):+61-3-9809-5194
11:00pm - 8:00am GMT (Apr - Sep)
10:00pm - 7:00am GMT (Oct - Mar)
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Other: |
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Internet Chat
If you would prefer to chat over the internet during the above hours, we can talk to you using one of the following technologies:
- Live Web Chat - if we're online you'll see a live chat button above.
- Skype (Internet Phone)
To arrange for a different time, send us an email at support@papercut.com to let us know a time that suits you.
Fax
NOTE: When faxing purchase orders, please include a contact email address.
International:
+61-3-8621-8983 or +1-800-804-7014
Australia:
(03) 8621-8983
USA:
(800) 804-7014
Mailing Address
International & Australia:
USA:
Physical Address (head office)
Australia:
Other Information
Business Name
PaperCut Software International Pty. Ltd.
Privacy Statement
ABN (For Australian Customers)
ABN: 56 935 605 006
ACN (For Australian Customers)
ACN: 124 440 400